How the Kaufmann Group is Working with DIMO’s AI Solution to Drive Sales, Service Calls, and New Revenue

Kaufmann is putting AI at the wheel

The automotive industry is undergoing a major shift. The vehicles we drive are generating more data than ever before, but most of that data has historically gone unused, leaving both drivers and dealerships without the insights that could improve safety, efficiency, trust, and loyalty.

The Kaufmann Group, one of South America’s largest automotive distributors and dealer networks, is changing that. By partnering with DIMO, they’re transforming the way customers experience car ownership - while unlocking new revenue streams and increasing service retention for the dealership network.

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A Smarter, Personalized Ownership Experience - Built In  

Whether they just drove their new car off the lot, or are getting every last mile out of their 2012 sedan, ongoing maintenance and vehicle understanding can be complicated, confusing and reactive for many drivers.

Through this partnership, Kaufmann is pre-installing DIMO AI devices into select vehicles before they are sold. These devices seamlessly connect to the DIMO app - customized for the LATAM market - giving every new owner a powerful, AI-driven companion for their car.

This means customers will now be able to:

• Monitor real-time car health
• Receive alerts before problems turn into costly repairs
• Understand driving data and trip history
• Store and manage important documents
• Get smarter guidance about maintenance needs-and come back to Kaufmann to service those needs
• Remotely block the engine to prevent theft and facilitate vehicle recovery

The experience is intuitive, proactive, and designed to build trust between the driver and the dealership. And because the app is provided by Kaufmann, customers receive the benefits of DIMO’s technology while staying directly connected to the dealership that sold them the vehicle.

Increasing Service Calls Through Insight and Trust

Traditionally, dealerships rely on estimated service intervals, mailed reminders, or generic email follow-ups to bring customers back into the service lane. It’s difficult to book an appointment, and can be frustrating and confusing since they don’t know what they need ahead of time.

With DIMO’s AI-powered insights, service outreach becomes automated, timely and personalized, based on each customer’s actual vehicle condition and usage patterns. 

Examples include:

• Engine or sensor alerts that recommend visiting a Kaufmann service center
• Maintenance reminders tied directly to driving behavior, not guesswork
• Predictive diagnostics that catch issues months before they become expensive problems

This creates a new model for service growth: data-driven retention. Customers come back not because they’re told to - but because they understand why and because it’s easy. And since the data is integrated with other Kaufmann systems, both driver and dealer benefit from a new, modern, method of engagement. 

New Revenue Through Accessory Sales

In addition to pre-installed devices, Kaufmann dealers will soon offer the DIMO device as an add-on accessory available for purchase in the dealership. Customers who purchase and activate a device independently will subscribe to DIMO directly, creating:

• A new revenue stream for dealerships 
• Recurring subscription revenue for DIMO and Kaufmann
• A continued relationship between the driver and Kaufmann services

This expands the DIMO distribution network throughout LATAM as consumers can now get a DIMO device without a professional install or buying a new car, and install it themselves.

A White-Label Strategy With Global Implications

This partnership demonstrates a scalable model for forward-thinking automotive groups worldwide:

• Dealerships strengthen their brand with meaningful, ongoing customer engagement.
• Drivers gain confidence, transparency, and better ownership experiences.
• Service operations benefit from earlier detection and higher retention.

New revenue channels emerge from hardware, software, and ongoing services.
The Kaufmann Group isn’t just selling cars—they’re building relationships that last the full life of the vehicle.

Looking Ahead

The automotive world is shifting toward connected ownership and greater consumer empowerment all through AI-driven intelligence like DIMO. 

With this partnership, Kaufmann and DIMO are setting the benchmark for what modern car ownership should look like: smarter, safer, more proactive, and more personal.

This is just the beginning of what AI-connected mobility can deliver.

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If you’d like to learn more about DIMO partnerships or explore how connected vehicle intelligence can unlock new revenue and loyalty opportunities for your dealership network, shoot an email to alex@dimo.co or click here to set up a call on my calendar.